JELIMATE
Jelimate Customizable Camphor Wood Multi-Hook Rack – Metal Hooks for Ties, Scarves, Shorts, Skirts & Dresses
Jelimate Customizable Camphor Wood Multi-Hook Rack – Metal Hooks for Ties, Scarves, Shorts, Skirts & Dresses
Free shipping on orders $49+.
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Shipping policy
Shipping policy
Shipping & Delivery Policy
At JELIMATE, we specialize in professional clothing display props. We are committed to providing reliable, transparent, and high-quality shipping services to our customers in the United States.
1. Free Shipping to the USA (Orders Over $49)
We are proud to offer FREE Standard Shipping on all orders of $49 or more delivered within the contiguous United States.
- Minimum Purchase: Orders under $49 will be subject to a standard shipping fee (calculated at checkout).
- Applicable Regions: This policy applies to the 48 contiguous states.
- Exclusions: For Alaska, Hawaii, and other offshore insular areas, shipping costs will be calculated at checkout based on weight and dimensions.
2. Processing Time
The time we need to prepare an order for shipping varies depending on the item:
- Standard Items: Processed within 1–3 business days once payment is received.
- Custom or Bulk Orders: Please refer to the specific product description for estimated lead times.
3. Shipping Methods & Estimated Delivery
To ensure your display props arrive safely, we partner with premium carriers including DHL, FedEx, and UPS.
- Service Type: Air Express / Door-to-Door Service.
- Estimated Delivery Time: Typically 12–18 business days after dispatch.
- Note: Delivery dates are estimates and may be affected by force majeure (e.g., extreme weather, global logistics disruptions, or peak seasons).
4. Tracking Your Order
Transparency is key. Once your goods are shipped, we will update your order with a Tracking Number and send a notification email to you. You can monitor your shipment's progress in real-time.
5. Customs, Duties, and Import Taxes
For items shipped internationally:
- Buyers are responsible for any customs and import taxes that may apply in their local jurisdiction.
- We are not responsible for delays caused by customs clearance procedures.
6. Shipping Issues & Support
We strive for perfection, but if issues arise, we are here to help:
- Address Accuracy: Please double-check your shipping address. We are not responsible for delays or failed deliveries due to incorrect or invalid information provided.
- Reporting Issues: If there is any shipping issue with your package, you must contact our Customer Support team within 30 days of placing your order.
- Damaged Goods: Since clothing display props (like mannequins) can be fragile, please inspect the package upon arrival. If any damage is found, please contact us within 48 hours with photo evidence for assistance.
If you have further questions, please contact our support team at: [jelimate002@outlook.com]
Return Policy
Return Policy
📢 Important Information
💼 Bulk Orders: Contact our customer service for discount pricing on bulk orders. We welcome wholesale inquiries!
🇨🇦 Canada Customers: Please note that orders to Canada may incur a tax fee of approximately $20 USD. If you are not willing to pay this tax fee, please do not place an order, as rejected parcels result in significant losses.
🔄 Return Policy
⚠️ Important - Please Read Carefully:
Products ship from China at our lowest pricing. Due to expensive international delivery freight that we pay in advance to logistics companies (non-refundable once shipped), we cannot accept returns except under the following conditions:
- ✓ Returns accepted only for unopened items within 7 days of receipt
- ✓ Used items cannot be accepted for return as they cannot be resold
- ✓ Shipping costs and a 10% restocking fee will be deducted from refunds
- ✓ Returns after 7 days will not be refundable
- ✓ Quality issues will be handled on a case-by-case basis
Our customer service team is committed to 100% satisfaction and will work with you to resolve any concerns.
P.S: Follow our store for updates on new models and promotional items!
✨ Gorgeous appearance and beautiful dress combinations will definitely attract customers to your store! ✨
FAQ
FAQ
1. What is your Minimum Order Quantity (MOQ)?
We welcome orders of all sizes. Our minimum order quantity is just 1 piece, making it easy for individual buyers, designers, boutiques, and large retailers to shop with us.
2. Which payment methods do you accept?
We support a variety of secure payment methods, including:
Credit Cards (Visa, Mastercard, etc.)
PayPal
Bank Transfer (T/T)
Alibaba Trade Assurance (Alibaba Secure Payment)
If you would like to pay via Alibaba, please click the “Chat” button in the bottom right corner of the website to contact our customer service team for a payment link.
3. Do you offer worldwide shipping?
Yes! We ship to most countries and regions worldwide via reliable international courier services such as UPS and DHL Express.
Orders are typically processed and shipped within 3–8 business days. Once your order has been dispatched, you will receive a tracking number via email or WhatsApp.
Please note that delivery times may be delayed during holidays, promotional periods, or customs inspections.
4. How long does shipping take?
Estimated delivery times are as follows:
United States & Canada: 6–10 business days
Europe & United Kingdom: 8–12 business days
Middle East: 8–15 business days
Australia, New Zealand & Southeast Asia: 8–15 business days
Other Regions: 10–20 business days
We always strive to ensure timely delivery, but exact transit times cannot be guaranteed.
5. Will I receive a tracking number after shipping?
Yes. Once your order has been shipped, we will send you a tracking number and tracking link via email and WhatsApp.
6. Why should I trust your company?
We specialize in mannequins and display fixtures with over 10 years of industry experience.
Why customers choose us:
Trusted by customers worldwide
Long-term partnerships with brands such as GUCCI, Adidas, ZARA, HERMÈS, Calvin Klein, and DIOR
Active presence on Facebook, Instagram, Pinterest, and YouTube
Factory visits are welcome
Free samples and special discounts are available for large custom orders
We are committed to providing high-quality products and professional service.
7. Can I request custom designs or sizes?
Absolutely! We specialize in custom mannequin and display solutions.
Simply share your ideas, measurements, photos, or sketches, and our design team will help bring your vision to life.
8. Do you offer bulk discounts?
Yes, we offer competitive wholesale pricing and tiered discounts for bulk orders.
Please contact us directly for a personalized quotation.
9. How do you handle after-sales service?
Customer satisfaction is always our top priority.
For product defects caused by manufacturing or shipping issues, we will arrange replacements
Our customer support team is always available to assist you
Email: jelimate002@outlook.com
WhatsApp: +86-17304402380
10. I’m not sure which dress form is right for me. Can you help?
Of course! Our customer support team is happy to help you choose the right mannequin or dress form.
When selecting a dress form, we recommend focusing on these three key measurements:
Bust
Waist
Hips
Choosing the closest match will ensure the best display result.
