Frequently Asked Questions

1. What is your Minimum Order Quantity (MOQ)?

We welcome orders of all sizes! Our flexible policy allows for a Minimum Order Quantity of just 1 piece, making it easy for both individual creators and large retailers to shop with us.

2. Which payment methods do you accept?

We support a variety of secure payment options for your convenience:

• Bank Transfer (T/T)
• Credit Cards (Visa, Mastercard, etc.)
• PayPal
• Alibaba Trade Assurance: Please click the "Chat" button in the bottom right corner to connect with our specialists for an Alibaba payment link.

3. As a new customer, why should I trust your company?

With over 10 years of expertise in mannequin and display rack manufacturing, we guarantee:

• Global Reputation: Our brand has a decade-long presence. Follow us on Facebook, Instagram, Pinterest, and YouTube for window display inspirations and marketing strategies.
• Renowned Partnerships: We are proud to have collaborated with prestigious brands such as GUCCI, Adidas, ZARA, HERMÈS, Calvin Klein, and DIOR.
• Transparency & Service: We welcome factory visits! For large-scale custom orders, we can provide free samples to ensure the quality meets your expectations.

4. What are the shipping terms and delivery times?

• Lead Time: Most orders are processed and shipped within 3-8 working days.
• Shipping Methods: We offer reliable Express and Air Freight services.
• Tax-Inclusive (DDP): Generally, for orders over $89, we provide tax-inclusive shipping service, so you won’t have to worry about additional customs duties.

5. Do you offer discounts?

Yes! We provide competitive tiered pricing for bulk orders and special rewards for our loyal customers. Please contact us directly for a personalized quote.

6. Can I request a custom design or size?

Absolutely! We specialize in bespoke solutions. Simply share your requirements or sketches with us, and our design team will bring your vision to life.

7. How do you handle after-sales service?

Your satisfaction is our top priority:

• Quality Guarantee: Any products with manufacturing defects are eligible for replacement.
• 24/7 Support: Reach out to us anytime at jelimate002@outlook.com.