JELIMATE
JELIMATE Industrial Clothing Rack with Wheels, Heavy Duty Rolling Garment Rack
JELIMATE Industrial Clothing Rack with Wheels, Heavy Duty Rolling Garment Rack
Free shipping on orders $49+.
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Shipping policy
Shipping policy
Shipping & Delivery Policy
At JELIMATE, we specialize in professional clothing display props. We are committed to providing reliable, transparent, and high-quality shipping services to our customers in the United States.
1. Free Shipping to the USA (Orders Over $49)
We are proud to offer FREE Standard Shipping on all orders of $49 or more delivered within the contiguous United States.
- Minimum Purchase: Orders under $49 will be subject to a standard shipping fee (calculated at checkout).
- Applicable Regions: This policy applies to the 48 contiguous states.
- Exclusions: For Alaska, Hawaii, and other offshore insular areas, shipping costs will be calculated at checkout based on weight and dimensions.
2. Processing Time
The time we need to prepare an order for shipping varies depending on the item:
- Standard Items: Processed within 1–3 business days once payment is received.
- Custom or Bulk Orders: Please refer to the specific product description for estimated lead times.
3. Shipping Methods & Estimated Delivery
To ensure your display props arrive safely, we partner with premium carriers including DHL, FedEx, and UPS.
- Service Type: Air Express / Door-to-Door Service.
- Estimated Delivery Time: Typically 12–18 business days after dispatch.
- Note: Delivery dates are estimates and may be affected by force majeure (e.g., extreme weather, global logistics disruptions, or peak seasons).
4. Tracking Your Order
Transparency is key. Once your goods are shipped, we will update your order with a Tracking Number and send a notification email to you. You can monitor your shipment's progress in real-time.
5. Customs, Duties, and Import Taxes
For items shipped internationally:
- Buyers are responsible for any customs and import taxes that may apply in their local jurisdiction.
- We are not responsible for delays caused by customs clearance procedures.
6. Shipping Issues & Support
We strive for perfection, but if issues arise, we are here to help:
- Address Accuracy: Please double-check your shipping address. We are not responsible for delays or failed deliveries due to incorrect or invalid information provided.
- Reporting Issues: If there is any shipping issue with your package, you must contact our Customer Support team within 30 days of placing your order.
- Damaged Goods: Since clothing display props (like mannequins) can be fragile, please inspect the package upon arrival. If any damage is found, please contact us within 48 hours with photo evidence for assistance.
If you have further questions, please contact our support team at: [jelimate002@outlook.com]
Return Policy
Return Policy
📢 Important Information
💼 Bulk Orders: Contact our customer service for discount pricing on bulk orders. We welcome wholesale inquiries!
🇨🇦 Canada Customers: Please note that orders to Canada may incur a tax fee of approximately $20 USD. If you are not willing to pay this tax fee, please do not place an order, as rejected parcels result in significant losses.
🔄 Return Policy
⚠️ Important - Please Read Carefully:
Products ship from China at our lowest pricing. Due to expensive international delivery freight that we pay in advance to logistics companies (non-refundable once shipped), we cannot accept returns except under the following conditions:
- ✓ Returns accepted only for unopened items within 7 days of receipt
- ✓ Used items cannot be accepted for return as they cannot be resold
- ✓ Shipping costs and a 10% restocking fee will be deducted from refunds
- ✓ Returns after 7 days will not be refundable
- ✓ Quality issues will be handled on a case-by-case basis
Our customer service team is committed to 100% satisfaction and will work with you to resolve any concerns.
P.S: Follow our store for updates on new models and promotional items!
✨ Gorgeous appearance and beautiful dress combinations will definitely attract customers to your store! ✨
FAQ
FAQ
1. What is your Minimum Order Quantity (MOQ)?
We welcome orders of all sizes! Our flexible policy allows for a Minimum Order Quantity of just 1 piece, making it easy for both individual creators and large retailers to shop with us.
2. Which payment methods do you accept?
We support a variety of secure payment options for your convenience:
- Bank Transfer (T/T)
- Credit Cards (Visa, Mastercard, etc.)
- PayPal
- Alibaba Trade Assurance: Please click the "Chat" button in the bottom right corner to connect with our specialists for an Alibaba payment link.
3. As a new customer, why should I trust your company?
With over 10 years of expertise in mannequin and display rack manufacturing, we guarantee:
- Global Reputation: Our brand has a decade-long presence. Follow us on Facebook, Instagram, Pinterest, and YouTube for window display inspirations and marketing strategies.
- Renowned Partnerships: We are proud to have collaborated with prestigious brands such as GUCCI, Adidas, ZARA, HERMÈS, Calvin Klein, and DIOR.
- Transparency & Service: We welcome factory visits! For large-scale custom orders, we can provide free samples to ensure the quality meets your expectations.
4. What are the shipping terms and delivery times?
- Lead Time: Most orders are processed and shipped within 3-8 working days.
- Shipping Methods: We offer reliable Express and Air Freight services.
- Tax-Inclusive (DDP): Generally, for orders over $89, we provide tax-inclusive shipping service, so you won’t have to worry about additional customs duties.
5. Do you offer discounts?
Yes! We provide competitive tiered pricing for bulk orders and special rewards for our loyal customers. Please contact us directly for a personalized quote.
6. Can I request a custom design or size?
Absolutely! We specialize in bespoke solutions. Simply share your requirements or sketches with us, and our design team will bring your vision to life.
7. How do you handle after-sales service?
Your satisfaction is our top priority:
- Quality Guarantee: Any products with manufacturing defects are eligible for replacement.
- 24/7 Support: Reach out to us anytime at jelimate002@outlook.com.
