Return &Refund Policy

Return & Refund Policy

1. Eligibility for Returns

• Damaged Items: Request must be made within 7 days of delivery receipt

• Custom Orders: Non-refundable (quality issues eligible for replacement only)

• Conditions: Items must be unused, unwashed, with original tags/packaging

2. How to Initiate a Return

1. Document the Issue:

   • Take clear photos of damaged goods and packaging

   • File a claim with the courier (if applicable)

2. Contact Us: Email evidence to jelimate001@outlook.com within 7 days

3. Response Time: We'll reply within 24 business hours

3. Return Shipping

• Buyer arranges and pays for return shipping

• Recommended: Use trackable shipping service

• Note: Non-resalable items will be returned to sender at their expense

4. Refund Processing

• Timeline: Processed within 2 business days after receiving returned items

• Method: Refunded via original payment:

  • PayPal: Immediate

  • Bank Cards: 3-10 business days

5. Important Notes

• Claims must be filed within 7 days of delivery

• Manufacturing defects qualify for full refund

• Transit damage requires courier compensation claim