Shipping Policy

Shipping & Delivery Policy

At JELIMATE, we specialize in professional clothing display props. We are committed to providing reliable, transparent, and high-quality shipping services to our customers in the United States.

1. Free Shipping to the USA (Orders Over $49)

We are proud to offer FREE Standard Shipping on all orders of $49 or more delivered within the contiguous United States.

• Minimum Purchase: Orders under $49 will be subject to a standard shipping fee (calculated at checkout).
• Applicable Regions: This policy applies to the 48 contiguous states.
• Exclusions: For Alaska, Hawaii, and other offshore insular areas, shipping costs will be calculated at checkout based on weight and dimensions.

2. Processing Time

The time we need to prepare an order for shipping varies depending on the item:

• Standard Items: Processed within 1–3 business days once payment is received.
• Custom or Bulk Orders: Please refer to the specific product description for estimated lead times.

3. Shipping Methods & Estimated Delivery

To ensure your display props arrive safely, we partner with premium carriers including DHL, FedEx, and UPS.

• Service Type: Air Express / Door-to-Door Service.
• Estimated Delivery Time: Typically 12–18 business days after dispatch.
• Note: Delivery dates are estimates and may be affected by force majeure (e.g., extreme weather, global logistics disruptions, or peak seasons).

4. Tracking Your Order

Transparency is key. Once your goods are shipped, we will update your order with a Tracking Number and send a notification email to you. You can monitor your shipment's progress in real-time.

5. Customs, Duties, and Import Taxes

For items shipped internationally:

• Buyers are responsible for any customs and import taxes that may apply in their local jurisdiction.
• We are not responsible for delays caused by customs clearance procedures.

6. Shipping Issues & Support

We strive for perfection, but if issues arise, we are here to help:

• Address Accuracy: Please double-check your shipping address. We are not responsible for delays or failed deliveries due to incorrect or invalid information provided.
• Reporting Issues: If there is any shipping issue with your package, you must contact our Customer Support team within 30 days of placing your order.
• Damaged Goods: Since clothing display props (like mannequins) can be fragile, please inspect the package upon arrival. If any damage is found, please contact us within 48 hours with photo evidence for assistance.

If you have further questions, please contact our support team at: [jelimate002@outlook.com]