Shipping Policy

1. Processing Time

  • Order processing times vary by product. Specific details are listed on each product page.

  • Most orders are processed within 1-3 business days (excluding weekends/holidays).

2. Shipping Methods & Delivery

  • We ship globally via express air freight or courier services.

  • Standard delivery: 3-5 business days after dispatch (excluding customs clearance).

  • Tracking numbers are provided immediately after shipment via email/SMS.

3. Customs & Import Fees

  • Buyers are responsible for any applicable customs duties, taxes, or fees.

  • Delays due to customs are beyond our control. We recommend checking local regulations before ordering.

4. Shipping Issues

  • Address Accuracy: Ensure your shipping address is correct. Invalid addresses may cause delays.

  • Lost/Delayed Packages: Contact our support team within 90 days of ordering for assistance.

  • Force Majeure: Delays due to unforeseen circumstances (e.g., weather, strikes) are not included in delivery estimates.

5. Returns & Support

  • Issues? Email us at jelimate001@outlook.com within 90 days for prompt resolution.

Our quality promise

Quality is never an accident. It is always the result of intelligent effort. We spend most of our time and energy for good design and to achieve high quality. Every single detail from material to technique is thought through with obsessive attention. If our product doesn't satisfy you, we'll take it back.